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Communication Through Language Barriers
Language can be a tough barrier to understanding and supporting customers. How can you help them if you can't understand them? It's always worth it to try new methods to understand them, even if they...
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Case Study: Getting the Best of Both Worlds
While all companies strive to be the best, rivals often produce great products with similar features. Unfortunately, not all companies consider support a feature. Some might leave you high and dry...
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StorageCraft unveils Professional Services program to help partners enhance...
StorageCraft Technology Corp. announced a new offering that gives managed service provider (MSP) and value added reseller (VAR) partners the ability to enhance backup and disaster recovery solutions...
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4 Efficiency Hacks MSPs Should Try
If you’re like many businesses, the strong economic climate is bringing you all kinds of growth opportunities and new business. However, with unemployment rates right around 4 percent, a lot of great...
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Four Free (and a Few Paid) Resources to Amp-Up Your Users’ Tech Knowledge
Whether you’re an IT admin or an MSP managing tech for a bunch of clients, simple user problems can take a huge portion of your time. Maybe someone doesn’t know how to map a network drive, has no clue...
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How to Spot the Right MSP for Your Needs
Managed Service Provider (MSP) has become a bit of a buzz term in business lately, and that makes complete sense. When it comes to IT, companies need to be able to trust that their technology...
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The Secret for Getting Employees to Embrace Data Use
While many top leaders now tout the value of data to their organizations, there may a distinct lack of enthusiasm by rank-and-file employees for embracing data on a regular basis. That disconnect can...
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